Kime Collision’s Response to Covid-19

Please note that Kime Collision has been deemed an essential service by the government. As such, we will remain open throughout the COVID-19 situation. While we will remain open, the procedures for receiving an estimate, dropping off and picking up vehicles have changed. Please read below for more information.

New Office Procedures

To best protect our customers and staff during the Covid-19 situation, Kime Collision has implemented the practice of social distancing. During this time, we have changed the process of receiving an estimate and dropping off vehicles for repair. Our office will remain locked during this time. Please follow the steps below concerning the purpose of your visit.

Estimates

  1. Return to your vehicle
  2. Please call the office at (989) 846 – 6779 ext. 1
  3. Let the estimator know you’re here for an estimate
  4. The estimator will take down the information required to complete an estimate on your vehicle
  5. During the estimating process, please stay in your vehicle
  6. The estimator will come out and inspect the damages to your vehicle and take any necessary photos
  7. The estimator will complete the estimate and e-mail it to you and anyone else at your request

Vehicle Drop Off

For a vehicle drop off with no loaner vehicle

  1. Please use the blue drop off box located to the left of the office door
  2. Completely fill out a drop off envelope and be sure to sign it
  3. Place keys in the drop off envelope
  4. Place completed drop off envelope with keys inside through the drop off slot
  5. Once finished, please call (989) 846 – 6779 ext. 1 to inform the office staff that you have completed a drop-off

For a vehicle drop off receiving a loaner vehicle

  1. Please call (989) 846 – 6779 ext. 1 and inform the office staff that you are here to drop off a vehicle and require a loaner vehicle
  2. The office staff will meet you at the door and complete the necessary paperwork with you inside the office

Vehicle Pick Up

  1. Please call (989) 846 – 6779 ext. 1 and inform the office staff that you are here to pick up your vehicle
  2. The office staff will meet you at the door and complete the necessary paperwork with you inside the office

Vehicle Cleaning Procedures

To protect our customers, all vehicles will be disinfected after repairs and prior to pick-up.

If you receive a loaner vehicle from Kime Collision, please know that we take this situation seriously and fully disinfect all loaner vehicles between customers.